Conference on Consumer Redress Mechanisms (April 26, 2000)

Conference on
Consumer Redress Mechanisms

Wednesday, 26 April 2000
Grand Ballroom
Conrad International Hong Kong

"Justice ....... should be brought within the reach of all citizens in society and should be made available to all of them on the basis of equality, equity and fairness"

Sir Jack Jacob

Have you ever come across unscrupulous sales tactics in the purchase of goods and services?
What redress mechanisms are in place in the private and public sectors?
Are these mechanisms accessible, affordable, understandable, fair, efficient and effective?

1. Speakers
Speaker	Speech title
Prof. Andrew CHAN Chairman, Consumer Council	Welcoming Address (Chinese only)
The Hon Elsie LEUNG Oi-sie, JP Secretary for Justice, HKSAR Government	Keynote Address
Problems Facing Consumers
Ms. Audrey EU, SC, JP Vice-Chairperson, Management Committee of the Consumer Legal Action Fund	Hong Kong Experience (Chinese only)
Mr. YE Gong-qi Chairman, Shanghai Consumers' Association	Shanghai Experience (Chinese only)
Mr. YANG Shu-kun Secretary-General China Consumers' Association	Experience throughout the Mainland (Chinese only)
Redress Mechanisms
Prof. Dr. Sothi RACHAGAN Faculty of Law, University of Malaya Deputy President, International Association for Consumer Law	Criteria for Accessing the Effectiveness of Different Redress Models
Ms. Queeny AU YEUNG Acting Principal Adjudicator Small Claims Tribunal	The Small Claims Tribunal
Prof. David SANDBORG Representative, the Hong Kong International Arbitration Centre	Arbitration
Mr. Alexandre HO President, Executive Committee of the Consumer Association of Macau SAR	Trade & Professional Related Complaints Resolution Mechanisms
Mr. Stephen MOFFATT Chairman, Insurance Claims Complaints Bureau	The ICCB and the Self-Regulation
Dr. LEE Kin-hung Chairman, Medical Council of Hong Kong	Medical Complaints Resolution mechanism
Mr. Joseph TUNG Executive Director, Travel Industry Council of Hong Kong	Trade and Professional Related Complaints Resolution Mechanisms
Mr. Allen MA Executive Director, Cable & Wireless HKT	Trade and Professional Related Complaints Resolution Mechanisms (Chinese only) (Acorbat Reader 3.0 or above required)
Suing on Behalf of Consumers
Mr. HE Shan Assistant Inspector Civil Law Department, Council Legislative Affairs Commission, Standing Committee of the National People's Congress, PRC	The Mainland Experience (Chinese only)
Mr. Owen D. NEE, Jr. Partner, Coudert Brothers	U.S. Experience
Dr. John HO Vice-Chairman, Consumer Council	Hong Kong Experience
Prof. Johannes CHAN Member, Consumer Council	Concluding Address
2. List of Participants (Acrobat Reader 3.x or above is required)
3. About Consumer Council